asked questions about our store, products, policies, and more.
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
What is Athletewearz?
Athletewearz is a thrift store dedicated to providing high-quality, preloved athletic wear. Our mission is to offer sustainable and affordable sportswear that helps athletes of all levels unleash their potential.
How often do you update your inventory?
We regularly update our inventory with new arrivals. Be sure to check back often to discover the latest additions to our collection of premium thrifted sportswear.
2. Products/Services Questions
Are all items at AthleteWearz authentic?
Yes, all items at Athletewearz are 100% authentic. We carefully curate and inspect each piece to ensure it meets our high standards of quality and authenticity.
How do I know if an item will fit me?
Each product page includes detailed measurements to help you choose the right size. Please refer to our Measurement Policy for guidance on how to check the measurements before placing your order.
Can I return or exchange an item?
Due to the nature of our thrift store business, all sales are final. We do not offer returns or exchanges. We encourage you to carefully review all product details and measurements before making a purchase.
How do I care for my preloved athletic wear?
To ensure the longevity of your athletic wear, we recommend following the care instructions provided on the product label. Generally, it's best to wash items in cold water and avoid using harsh detergents or bleach.
3. Account Registration
Do I need an account to place an order?
No, you do not need an account to place an order. You can check out as a guest. However, creating an account allows you to track your order and view your order history.
How do I create an account?
You can create an account by clicking on the "Sign Up" button on our website and providing the required information. It's a quick and easy process.
4. Technical Questions
What payment methods do you accept?
We accept only online payments through secure payment gateways. Accepted methods include major credit/debit cards (Visa, MasterCard, American Express) and PayPal. Please note that Cash on Delivery (COD)\
is not available.
What should I do if I encounter issues during payment?
If you encounter any issues during the payment process, please contact our customer support team for assistance.
5. Call Us
How can I contact AthleteWearz customer support?
You can contact our customer support team through the Contact Us page on our website. We're here to assist you with any questions or concerns you may have.
Do you offer international shipping?
Currently, we offer shipping within Pakistan. We are working on expanding our shipping options to include international destinations in the near future.
